DOES THE PRICING INCLUDE GST?
Yes, all the prices are inclusive of the GST.
HOW DO I FIGURE OUT THE RIGHT SIZE FOR ME?
You can refer to the SIZE CHART, available on every product page, to find out the right size for you.
DO YOU OFFER PLUS-SIZE CLOTHING? ANY SPECIAL CHARGES FOR THAT?
We do not sell plus-size clothing off-the-rack, but we do take direct orders for the same, via our studio/call/whatsapp.
DO YOU OFFER KIDS’ CLOTHING?
We do not sell kids’ clothing off-the-rack, but we do take direct orders for the same, via our studio/call/whatsapp.
CAN I GET MY DESIGN DETAILS CUSTOMIZED? WHAT ARE THE VARIOUS DESIGN DETAILS THAT CAN BE CUSTOMIZED?
Yes, you can get your design details customized via studio appointments (address) or calls/whatsapp (+91 9560955843). Design details like customizing sizes, surface design and trim techniques can be done.
ARE THERE ANY SPECIAL CHARGES FOR ADDITIONAL DESIGN DETAILING?
Yes, there is a surcharge of 20% on the MRP, for additional design detailing.
ARE THE PRODUCTS INCLUSIVE OF ACCESSORIES, BELTS OR OTHER THINGS THAT APPEAR IN THE IMAGES?
No, the products are not inclusive of other things that appear in the images.Details mentioned below ebvery product .
ONLINE & OFFLINE PURCHASING
HOW DO I SHOP ONLINE?
You can visit the Shop Online section on our website to place an order or call/whatsapp on 9560955843
HOW CAN I TRACK MY ORDER?
You can get in touch with our team via call or whatsapp (+91 9560955843) to track your order.
CAN I CANCEL OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?
The order can be amended or cancelled within 24 hours of receiving the order via email or over the phone.
CAN I PLACE A REPEAT ORDER? HOW?
Yes, we keep your data safe with us, so that you can place a repeat order via email or phone.
• IS MY PERSONAL INFORMATION SAFE AND KEPT PRIVATE?
Yes, we assure you that your personal information is safe with us.
WHO DO I CONTACT IN ORDER TO PURCHASE OFFLINE?
In order to purchase offline, you can contact us via
Call or Whatsapp +91 9560690453,
Visit our Design Headquarters - F-301,Chaudhary prem singh house,Lado sarai,New delhi-110030
Shop from our Flagship store F-301,1st floor,Chaudhary prem singh house,Lado sarai,New delhi-110030
WHERE IS THE FLAGSHIP STORE AND WHAT ARE ITS TIMINGS?
ADITYA KHANDELWL store is at F-301,1ST Floor,Chaudhary prem singh house,beside portside café,Lado sarai, New Delhi 110030. The store is open everyday from 11 am to 7.30 pm.
WHERE DO THE APPOINTMENTS TAKE PLACE AND WHAT IS THE PROCEDURE?
The appointment venue is ADITYA KHANDELWL Design Headquarters – F-301,1st floor,Chaudhary prem singh house,Lado sarai,New delhi-110030. To book an appointment, call us on +91 9560955843or mail us at??
RETURNS & EXCHANGES
IS THERE A RETURN OR EXCHANGE POLICY?
Yes, there is. The products can be returned/exchanged given that they are in perfect condition for size changes only and the customer service team has been informed of any issue within 24 hours of receiving the garment.
PLEASE MAKE SURE THAT THE ORIGINAL PRODUCT TAG AND PACKING IS INTACT WHEN YOU SEND US THE PRODUCT BACK. IN CASE OF SWIMWEAR, THE HYGIENE TAG SHOULD BE INTACT. APART FROM CONDITIONS RESERVED HEREIN ABOVE, THE FOLLOWING PRODUCTS SHALL NOT BE ELIGIBLE FOR RETURN OR EXCHANGE:
Any product that exhibits physical damage to the box or to the product, or is returned without the original packaging, and all other items originally included with the product at the time of delivery.
HOW LONG DO I HAVE TO RETURN/EXCHANGE A PRODUCT?
The products can be exchanged within a week’s time with an intimation to the customer service team regarding the issue within 24 hours of receiving the product.
CAN I RETURN/EXCHANGE A PRODUCT BOUGHT ONLINE TO THE FLAGSHIP STORE?
Yes, you can, provided the product is in the above mentioned conditions. Please note that the exchange can be carried out at the ADITYA KHANDELWL Flagships and not at any other online or offline stockist.
CAN I RETURN/EXCHANGE A PRODUCT GIFTED TO ME BY SOMEONE ELSE?
Yes, however, we would need to have the original receipt for the order along with the product adhering to the above exchange guidelines.
CAN I RETURN/EXCHANGE A PERSONALIZED PRODUCT?
No, we do not provide returns/exchanges on customized products.
CAN I GET A REFUND IF I DO NOT LIKE THE ORDER OR HAVE AN ISSUE WITH IT?
Refunds are not possible, however, should the issue remained unresolved, the store will offer you a credit note to use against a future purchase
WHAT ARE THE MODES OF PAYMENT ACCEPTED ?
We accept payment via all leading debit and credit cards as well as Paypal. Should you face any issues while transacting, please feel free to contact us on the helpline given on every page and our representatives will be happy to assist.
DO YOU ACCEPT INTERNATIONAL CREDIT CARDS?
Yes, we accept International Credit Cards as well.
IS MY PAYMENT SECURE?
We process your payments via secured & verified payment gateways. We assure you that the process is 100% safe and secure.