Refund policy

a. The returns procedure can also be initiated through the Website by following the below mentioned steps:

i If you made the purchase as a registered user, log in to your account to initiate the process.

ii If you made the purchase from the Website as a guest, please register on the Website using the same email address provided while purchasing the product so that your products appear in your order history. You can initiate the process of return only if the said product appears in your order history.

b.Alternatively, you can initiate the returns/exchange procedure by writing an e-mail to info@adityakhandelwl.com. ADI will email a ‘Returns/Exchange Request Form’ for you to fill up and email back to ADI.

c. If you are not the actual purchaser but received the product from some ADI customer, (for example as gift), you will have to request the concerned ADI customer to initiate the return process.

d. Upon receiving a ‘Returns/Exchange Request Form’, ADI will generate a ticket number which will be shared with you. This ticket number must be used in all communication(s) with ADI.

e. You can return the product by selecting any one of the below options in the ‘Returns/Exchange Request Form’

i Ship it back to ADI by sending it to the address provided by us. You will be credited worth INR 100 (Rupees one hundred only) in your ADI Wallet towards shipping costs. You will be solely responsible to ensure that the product is delivered to ADI in good condition and ADI will not be held liable for any damage caused to the product during transit.

ii For select pin codes within India, our delivery service can pick-up the product from you. This pick-up service is complimentary and ADI shall not be held liable for any damage caused to the product during transit.

f. ADI will send you a confirmatory e-mail upon receiving the products. Upon undertaking quality test and inspecting the product, ADI will inform you about its decision with respect to acceptance or rejection of the products within 2 (two) working days of receiving the product.

g. If ADI accepts the return/exchange request, value of the product returned/exchanged will be will be credited into ADI Wallet in 3 (three) working days of receiving the product. However, if ADI rejects the return/exchange we will ship the product back to you.

h. If you have any questions, issues, or concerns about your return, or are having trouble with the online returns process, you can email us at info@adityakhandelwl.com.